The panel’s report was informed by extensive consultation held across Australia with:
- providers (training, education and employment)
- job seekers
- community organisations (including housing, health and welfare)
- think tanks/academia
- other governments (state and local).
During the consultation period:
- more than 560 people attended 23 roundtables and community forums held in metropolitan and regional centres
- 556 people participated in design research workshops, focus groups or one-on-one interviews
- 450 submissions were received in response to the public consultation paper ‘The Next Generation of Employment Services 2020’
A summary of stakeholder feedback is available in The Nous Group Report, 'Employment Services 2020: Consultation report'.
A summary of responses to the public discussion paper is also available and can be found in The Social Research Centre Report, 'The Next Generation of Employment Services: summary of consultation responses'.
More information on our User Centred Design activities can be found below.
Thank you to everyone who participated in the consultations or provided a submission on the Public Discussion Paper. Your feedback and input will help to shape the future of employment services in Australia.
The Australian Government will now consider the panel’s report and findings.
The department will further engage with stakeholders about the panel’s report recommendations, including considering insights gained from the Online Employment Services Trial.
Trialling digital solutions
The Online Employment Services Trial will assess how best to deliver digital solutions to job seekers which will save them time, customise their approach and cut red tape.
How the trial works
The trial includes testing a digital platform that allows job seekers to find work through self-servicing options. It will also explore the implementation of online compliance/mutual obligation requirements.
New job seekers, not in need of specialised assistance, can participate in the trial. If they haven’t secured employment within six months of starting the trial, they will be transferred to jobactive provider for further assistance.
As at 11 December 2018, around 3300 job seekers had participated in the trial.
Public Discussion Paper
The Department of Jobs and Small Business released ‘The Next Generation of Employment Services: Discussion Paper’ in June 2018. The paper was informed by the Employment Services Expert Advisory Panel, national and international research, and intensive co-design with stakeholders including job seekers, employers, and employment service providers.
You can view the 296 published submissions at Future of Employment Services Consultation Published Responses.
Committed to User Centred Design
The department collaborated with user-centred design experts, ThinkPlace, to consult with stakeholders of the employment services system.
The information gained from this research was provided to the panel for their consideration. Panel members also participated as observers during the research to hear first-hand from job seekers and other stakeholders.
What we heard
Job seekers told us they really wanted reciprocity and transparency in the relationship with their provider, right from the start, and to be able to connect with specialised services that are tailored to their circumstances.
Employers want to have a simple and effective system that delivers high quality, motivated candidates.
Providers want time to respond to changes, to train staff and make changes to their business processes and systems.
The Department and ThinkPlace are handling participants’ feedback and data carefully, consistent with the Privacy Act 1988. The work has been approved by the Australian National University Ethics Board.
Employment Services Expert Advisory Panel
The Government appointed an independent Expert Advisory Panel (‘the panel’) in January 2018 to help shape the future design of employment services in Australia. The panel was chaired by Mrs Sandra McPhee AM. The panel submitted its report about the future of employment services to Government for consideration on 15 October 2018.
Members of the panel included employer, provider, and welfare group representatives, as well as a labour market economist and an expert in business transformation. The list of members is below:
List of members
|Sandra McPhee AM - Chair||Non-Executive Director||St. Vincent’s Health Australia|
|Caryn Katsikogianis||Chief People Officer||Woolworths Group|
|Peter Davidson||Senior Adviser||Australian Council of Social Services|
|Chris Blake||Executive General Manager, Group Services||Australia Post|
|Prof. Jeff Borland||Truby Williams Professor of Economics||University of Melbourne|
|Nick Debere||Interim CEO||Jobs Australia|
|Sally Sinclair||CEO||National Employment Services Association|
|Wally Tallis||Acting Deputy Chief Executive Officer||Indigenous Business Australia|
|Matt O’Sullivan||Employment and Workforce Development Specialist|
|Dr Susan Neuhaus CSC||President||Minda Inc|
|Robert Pennicott||Managing Director||Pennicott Wilderness Journeys|
|Karen Sheldon AM||Managing Director||Karen Sheldon Catering|
|Jenny Lambert||Director, Employment Education and Training||Australian Chamber of Commerce and Industry|
|Kate Carnell AO||Ombudsman||Small Business and Family Enterprise Ombudsman|
|Martin Hehir||Deputy Secretary||Department of Jobs and Small Business|
Updates on the progress of the development of the future of employment services will be provided on this page.
Visit the jobactive site for details on current employment services.
If you wish to provide further feedback or make an enquiry about the future of employment services please contact us at Future-Employment-Services@jobs.gov.au.