What do job seekers in jobactive need to do?

Information on what job seekers need to do in jobactive if they receive an income support payment and have mutual obligation requirements.

If you receive an income support payment and have mutual obligation requirements, you will need to enter into a Job Plan and do all of the activities listed, such as completing:

  • the required number of job searches per month, and
  • Work for the Dole, or another approved activity, (such as part-time work, part-time study in an eligible course, participation in accredited language, literacy and numeracy training or volunteer work) for six months each year.

You also need to act on referrals from your provider to specific jobs in your local area.

Your jobactive provider will explain and work with you to help you meet your mutual obligation requirements.

The Service Guarantee for jobactive also outlines what is expected of you.

What happens if I can’t make my appointment?

  • All job seekers have regular appointments with their employment providers.
  • From time to time, you may have a genuine need to change your appointment with your jobactive provider.
  • If you can’t make an appointment please call your jobactive provider ahead of time and let them know why.
  • This means your jobactive provider can use that time to help someone else with looking for a job.
  • From 1 July 2015, if you miss an appointment your income support payment may be stopped, and depending on the circumstances, may also be reduced. Missed appointments are also recorded in the IT system.
  • That’s why you should always call your provider ahead of time to explain your situation and ask to reschedule your appointment.
  • If you have a genuine reason, your provider will make a new time for you.
  • By keeping your appointments you are more likely to keep all of your income support payment each fortnight.
  • By calling ahead of time you also free up your provider to help someone else that is looking for a job, just like you.

For more information please talk with your jobactive provider or see the can’t make your appointment fact sheet and FAQs.